Will repair activities again become a vital part of Customer Service? Surely, the time has come once again for electronic repairers to use this opportunity to maximize the practice of their skills. This is also the chance to cultivate a closer relationship with the customer and encourage them to adopt a mind-set of reuse and having their defective sets repaired instead of throwing away the defective appliances. This will also reduce the volume of e-waste going to the garbage dumps.
Image via WikipediaThis increase in demand for repair services can be seen as the consumers way to minimize spending on new appliances and use the savings for more important items.